Frequently Asked Questions

I WOULD LIKE TO SELL YOUR PRODUCTS, IS THERE A TRADE SECTION?


Yes there is. We do have strict guidelines for supplying to the trade. Quite simply you must have business premises and be involved in the sale of gifts or associated products.
To be considered for a Trade Account please click here and create a username and password and click on the apply for trade account button.


HOW LONG FOR MY ORDER TO ARRIVE?

We keep regular stock of all our lines and all orders are picked, packed and shipped the same day when placed before 2pm 
Delivery to 90% of households across the US is within 2 working days from dispatch. click here


WHAT ARE YOUR DELIVERY COSTS?

All our delivery across all 50 states is completely FREE!


HOW DO I CARE FOR MY PEWTER PRODUCT

Please use the following link to see how how to care for your pewter products click here


WHAT HAPPENS IF MY ITEM IS FAULTY OR DAMAGED?

On the rare occasions where a product has arrived faulty or damaged, you must notify us within 7 days of receipt with details of the problem.
This is preferred by email.
We may ask you to email us photo's of the faulty/damaged product so we can assess the problem.
Our staff will then ensure that your problem is dealt with swiftly and effectively.
If your problem requires a replacement, you will be asked to return the faulty/damaged goods to us. The cost of postage back to us will be fully refunded on return of the product(s).